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Maintaining Customer Service Across Channels

eLearning / Online Course

Duration
15 Min
Approximately
Lessons
Seven
Listen, Read, Watch
Reading
Yes
Workbook
Language
En
100% English

“Should we be focusing on customer service or customer experience?” That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms interlink will significantly impact your ability to improve your relationship with clients and customers.

This course clarifies the difference between customer service and customer experience once and for all. Then, it goes on to show how not all customers will enjoy the same type of interaction.

About this course

Maintaining Customer Service Across Channels

Understanding how to create an effective customer experience is essential. Whether you have a product, a service, or simply want to become better at communicating. This course will benefit any team that communicates with customers through more than one channel, be it social media, email, telephone, or face-to-face, or those wanting a more comprehensive understanding of the breakdown of the customer journey.

  • Maintaining Customer Service Across Channels
    Intro

You'll learn

  • People’s expectations of a good customer experience and how to maintain context across channels
    1 out of 3 key points
  • The differences between Customer Service and Customer Experience
    2 out of 3 key points
  • What multiple channels are, and how service should flow between them
    3 out of 3 key points

Customer Service Essentials Collection

You might be interested in other courses part of the Customer Service Essentials collection