Effective Problem Solving course cover

Effective Problem Solving Online Course

Since unsatisfied customers can result in loss of sales and bad publicity, effective problem solving is a crucial skill for teams in sales, customer support, marketers, and company managers.

You’re most likely familiar with this scenario. A problematic issue or unreasonable request comes up during the last 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer off your back. Netflix isn’t going to watch itself, is it?

But customer service is about helping customers, not giving them false hope. It’s about identifying the real problem and coming up with a suitable solution. Not just telling customers what you think they want to hear. This course will teach you how to address problem points, read between the lines, and propose meaningful solutions to satisfy customers, even when there is no easy solution.

Course trailer

Lessons on this course

  • Understanding the customer’s point of view and how to communicate effectively

  • Finding the balance between company policy and satisfying the customer

  • How to manage the customer’s expectations and how to find solutions and follow-up on inquiries