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Customer Service is not a Cost Center

eLearning / Online Course

Duration
10 Min
Approximately
Lessons
Four
Listen, Read, Watch
Materials
Yes
Takeaway Tasks
Language
En
100% English

Empower customer service managers and leaders to turn customer service into a profit center with this course.

Do you see customer service as a necessity or an opportunity? In the past, customer service departments were seen as cost centers. The company tried to cut costs by leaving customer service understaffed and with minimal investment. But customer service is not a cost center, and treating it as such is a mistake that can cost customers and revenue.

Customer service is more than dealing with complaints and problems. It adds value to the business, so it should be considered a profit center rather than a cost center. Focusing on customer service brings many benefits, such as creating a better customer experience. There are several ways to make sure your customer service is a profit center, so you can keep loyal customers and increase revenue.

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About this course

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Do you see customer service as a necessity or an opportunity? In the past, customer service departments were seen as cost centers. The company tried to cut costs by leaving customer service understaffed and with minimal investment. But customer service is not a cost center, and treating it as such is a mistake that can cost customers and revenue.

Customer service is more than dealing with complaints and problems. It adds value to the business, so it should be considered a profit center rather than a cost center. Focusing on customer service brings many benefits, such as creating a better customer experience. There are several ways to make sure your customer service is a profit center, so you can keep loyal customers and increase revenue.

This course is ideal for anyone who runs a customer service department. You will learn what makes customer service a profit center rather than a cost center, the opportunities that customer service can offer, and ways to ensure that customer service is not a cost center.

  • Listen to the intro to the Customer Service is not a Cost Center online course
    2:11

You'll learn

  • The differences between a cost center and a profit center;
    1 out of 3 key points
  • The benefits of seeing customer service as an opportunity;
    2 out of 3 key points
  • Methods to turn customer service into a profit center.
    3 out of 3 key points