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Managing Remote Customer Service Teams

eLearning / Online Course

Duration
10 Min
Approximately
Lessons
Three
Listen, Read, Watch
Reading
Yes
Takeaway Tasks
Language
En
100% English

You probably already know the benefits of remote customer service teams. Telecommuting can save employees and companies money. And employee well-being and stress levels can also improve. But what are the unique challenges, as well as the benefits, of managing such a team?

Communicating effectively with remote teams and overcoming obstacles such as employee isolation can be challenging. But there are many digital solutions designed to help your managers and team leaders address these and other potential problems.

About this course

Managing Remote Customer Service Teams

Empowering teams to provide great customer service leads to happy employees and customers. This course will help managers overseeing remote teams to make that possible. And it will help anyone to understand the tools and techniques that can be used to effectively manage remote teams.

Communicating effectively with remote teams and overcoming obstacles such as employee isolation can be challenging. But there are many digital solutions designed to help your managers and team leaders address these and other potential problems.

  • Managing Remote Customer Service Teams
    Intro

You'll learn

  • The challenges faced by remote customer service employees and managers;
    1 out of 3 key points
  • How to overcome those challenges;
    2 out of 3 key points
  • Techniques to support the management of remote customer service teams.
    3 out of 3 key points