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Customer Service through Social Media

eLearning / Online Course

Duration
10 Min
Approximately
Lessons
Three
Listen, Read, Watch
Reading
Yes
Takeaway Tasks
Language
En
100% English

Imagine you work in a restaurant and one of your customers complains about the food. You wouldn't dream of ignoring them. Nor would it be acceptable to be rude or not address their specific concern. Making sure you know how to respond appropriately to customers online is just as important. Responses on social media can also be seen by other customers.

Using social media to connect with and serve customers offers many advantages. It helps them reach you. It allows your customer service teams to demonstrate their commitment to customer service to a wide audience. And it can ensure that your company doesn't go viral for the wrong reasons. But if your organization's social media presence is not managed properly, it can be disastrous.

Today, organizations need to make good use of social media platforms to serve their customers. This course will help all employees dealing with customer service to deliver the best experience to their customers.

About this course

Customer Service through Social Media

Today, organizations need to make good use of social media platforms to serve their customers. This course will help all employees dealing with customer service to deliver the best experience to their customers.

Imagine you work in a restaurant and one of your customers complains about the food. You wouldn't dream of ignoring them. Nor would it be acceptable to be rude or not address their specific concern. Making sure you know how to respond appropriately to customers online is just as important. Responses on social media can also be seen by other customers.

Using social media to connect with and serve customers offers many advantages. It helps them reach you. It allows your customer service teams to demonstrate their commitment to customer service to a wide audience. And it can ensure that your company doesn't go viral for the wrong reasons. But if your organization's social media presence is not managed properly, it can be disastrous.

  • Customer Service through Social Media
    Intro

You'll learn

  • How to use social media to engage successfully with customers;
    1 out of 3 key points
  • The various tools and techniques that are used when serving customers through social media;
    2 out of 3 key points
  • Tips to help you and/or your teams provide excellent customer service through social media.
    3 out of 3 key points