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High-Touch Customer Service

eLearning / Online Course

Duration
15 Min
Approximately
Lessons
Four
Listen, Read, Watch
Reading
Yes
Takeaway Tasks
Language
En
100% English

Are you impressed that a company gives you a personal response instead of an automated email response? Then chances are you've received personalized customer service. This approach to customer service is a great way to build customer loyalty and get to know your customers better. But it's easy to lose the personal touch in our high-tech world.

Even if your company is highly automated, your teams can still deliver high-level customer service. Once you have a good understanding of high-touch and low-touch approaches, you can decide how much high-touch customer service to offer. With a high-touch approach, your teams can give customers that personal touch that keeps them coming back. Using a few strategies, you can create a higher-touch experience with customers.

About this course

High-Touch Customer Service

This course is ideal for anyone working in customer service. You will learn the difference between high-touch and low-touch customer service, the benefits of providing high-touch customer service, and some strategies for creating a high-touch customer experience.

Are you impressed that a company gives you a personal response instead of an automated email response? Then chances are you've received personalized customer service. This approach to customer service is a great way to build customer loyalty and get to know your customers better. But it's easy to lose the personal touch in our high-tech world.

Even if your company is highly automated, your teams can still deliver high-level customer service. Once you have a good understanding of high-touch and low-touch approaches, you can decide how much high-touch customer service to offer. With a high-touch approach, your teams can give customers that personal touch that keeps them coming back. Using a few strategies, you can create a higher-touch experience with customers.

  • High-Touch Customer Service
    Intro

You'll learn

  • The difference between high-touch and low-touch customer service;
    1 out of 3 key points
  • The benefits of offering high-touch customer service;
    2 out of 3 key points
  • How to create a high-touch experience for customers.
    3 out of 3 key points