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Tracking and Improving the Customer Experience

eLearning / Online Course

Duration
10 Min
Approximately
Lessons
Four
Listen, Read, Watch
Reading
Yes
Takeaway Tasks
Language
En
100% English

How well do you know your customers' experience with your company? When customers have positive experiences, they are more likely to buy from you. The only way to know for sure how your customers feel is to track their experience. And to provide great customer service, that experience must be the best it can be.

Customer service is an important part of the customer experience. It's helpful to understand the entire customer journey and where problems may arise. Tracking the customer experience is a good way to find out which parts of the journey need to be improved and to what extent customer expectations are being met. Your teams can improve the customer experience in many ways to attract new customers and keep loyal ones. This course will show them how.

This course is for anyone working in customer service who wants to create a great customer experience. They will learn how customer service fits into the customer experience, how important it is to track and improve the customer experience, and practical ways to measure and enhance that experience.

About this course

Tracking and Improving the Customer Experience

Train your customer service teams and managers on customer experience monitoring and improvement strategies with this course.

How well do you know your customers' experience with your company? When customers have positive experiences, they are more likely to buy from you. The only way to know for sure how your customers feel is to track their experience. And to provide great customer service, that experience must be the best it can be.

Customer service is an important part of the customer experience. It's helpful to understand the entire customer journey and where problems may arise. Tracking the customer experience is a good way to find out which parts of the journey need to be improved and to what extent customer expectations are being met. Your teams can improve the customer experience in many ways to attract new customers and keep loyal ones. This course will show them how.

  • Tracking and Improving the Customer Experience
    Intro

You'll learn

  • The difference between customer service and customer experience;
    1 out of 3 key points
  • The importance of tracking and improving customer experience;
    2 out of 3 key points
  • Strategies to track and improve customer experience.
    3 out of 3 key points

Customer Service Mastery Collection

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