Emotional Intelligence: Empathy
eLearning / Online Course
You’re about to ask your co-worker for a favor. But you notice they look a little stressed, so you decide to ask someone else instead. You’ve just used your empathy skills. You understood how someone else was feeling and responded appropriately. Being empathetic is a vital skill in the workplace, but we don’t always get it right.
Empathy is one of the most important parts of emotional intelligence. It’ll improve the way your team deals with everyday encounters at work, and can even be good for their health. But certain types of empathy are more suitable for some situations than others. This course can help.
About this course
Anyone who wants to improve their emotional intelligence will benefit from taking this course. It’ll show your teams what empathy is and how it can benefit them in the workplace. They’ll also identify barriers to being empathetic, and learn strategies to practice their empathy skills.
The different types of empathy and the benefits of empathy1 out of 3 key points
Barriers to being empathetic2 out of 3 key points
How to develop and adopt strategies to practice empathy3 out of 3 key points