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Conflict Management Using EQ

eLearning / Online Course

10 Min
Listen, Read, Watch
Development Plan
100% English

All workplaces feature conflicts. These range from complaints about colleagues who don’t clean up after themselves, to power struggles, and professional jealousy. Conflict management is a useful tool for helping to alleviate such challenges. But while there are lots of conflict management skills you can learn, effectively handling and resolving conflict requires something else: emotional intelligence, or EQ.

EQ is the ability to recognize and understand your emotions and those of others and to manage your own emotions. Developing their EQ means your teams will be able to assess their own feelings, acknowledge and empathize with those of their colleagues, and handle and resolve conflict more effectively as a result.

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About this course

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Conflict always involves emotions, so improving their awareness of their own and others’ emotional triggers means your teams can effectively manage tensions and disputes. Suitable for everyone, this course will show your teams why using EQ can help to prevent conflicts from escalating.

  • Listen to the intro to the Conflict Management Using EQ online course

You'll learn

  • The importance of conflict management
    1 out of 3 key points
  • The key role of EQ in resolving conflict
    2 out of 3 key points
  • Effective ways to manage conflict using EQ
    3 out of 3 key points

Emotional Intelligence

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