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Vulnerable Customers and Finance

eLearning / Online Course

Duration
10 Min
Approximately
Lessons
Four
Listen, Read, Watch
Materials
Yes
Workbook
Language
En
100% English

When a consumer is in vulnerable circumstances, it can compromise their ability to make wise and informed financial decisions. Businesses need to be conscious of this, especially those businesses which provide financial products or services. They need to ensure that customers are not excluded by way of accessibility or disadvantage, and they also need to ensure that vulnerable customers are treated fairly.

If you make the effort to understand the needs of all your customers, you can empower even the most vulnerable to represent their own interests, and protect them from potential harm.

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About this course

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This course will help team leaders, managers, and business owners to examine their policy – or develop a new policy – for dealing with vulnerable customers. This should include training staff to recognize and respond to a range of characteristics of vulnerability. As a result, they’ll take vulnerable consumers into account at all stages of product and service design.

  • Listen to the intro to the Vulnerable Customers and Finance online course
    1:58

You'll learn

  • Different types of vulnerable customers
    1 out of 3 key points
  • The importance of protecting vulnerable customers
    2 out of 3 key points
  • How to devise and implement a strategy for protecting vulnerable customers
    3 out of 3 key points