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Coaching Retail Employees

eLearning / Online Course

Duration
10 Min
Approximately
Lessons
Four
Listen, Read, Watch
Materials
Yes
Takeaway Tasks
Language
En
100% English

Are there people on your retail team who aren’t living up to their potential? You want everyone on your team to be happy, confident, and dynamic, but right now they’re just doing ok. Something needs to change. If you want everyone on your team to reach their full capability and boost their performance, your retail managers could try out some coaching skills.

A leader with coaching skills can support employees to make changes and achieve their potential. They need good questioning and listening skills to be a successful coach, and this course will show them some useful techniques. They can also use a handy framework known as GROW to help them coach people effectively.

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About this course

Yarket's Playlist

Coaching is a key leadership skill. This course is ideal for team leaders, store managers, or retail managers who may find themselves in a coaching role with retail employees. They’ll learn about the process of coaching in a retail environment, the best kinds of questions and listening techniques, and how to use the GROW model to coach successfully.

  • Listen to the intro to the Coaching Retail Employees online course
    1:46

You'll learn

  • What coaching skills are and how you can successfully use them in retail
    1 out of 3 key points
  • Effective questions and listening techniques to be a great coach
    2 out of 3 key points
  • How to apply the GROW model of coaching so you can coach retail employees effectively
    3 out of 3 key points

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