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Service with a Smile - Even When Tired

eLearning / Online Course

Duration
10 Min
Approximately
Lessons
Four
Listen, Read, Watch
Reading
Yes
Takeaway Tasks
Language
En
100% English

More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can your team deal with things like dissatisfied customers and keep delivering top-notch customer service?

While your team can’t control everything about their interaction with customers, the attitude they bring to the exchange is something they can control. That’s why helping themselves and their co-workers to stay positive and customer-focused even when things are tough is such a vital part of providing excellent customer service.

About this course

Service with a Smile - Even When Tired

The quality of interaction with frontline staff has a huge impact on how customers feel about their retail experience. Whether your team is dealing with customers face-to-face or over the phone, or overseeing teams that do, this course will give them an insight into why a positive approach is so effective. It’ll also explain how to keep delivering that all-important smile!

  • Service with a Smile - Even When Tired
    Intro

You'll learn

  • Why service with a smile is so important to customers
    1 out of 3 key points
  • How to create a positive experience for customers
    2 out of 3 key points
  • How to overcome burnout to stay customer-focused at work
    3 out of 3 key points

Retail Essentials Collection

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