How to Build Rapport
eLearning / Online Course
If a stranger came up to you in the street and offered to sell you their cell phone, you probably wouldn’t even consider it, right? But if a friend did the same thing, then chances are you’d at least take a look at it. Science has shown that we’re more likely to buy from people we trust.
In sales, getting someone to trust you is like the pot of gold at the end of the rainbow. Without trust, sales can easily fall apart. But how can you quickly gain the trust you need to complete the deal? Well, it’s all about building rapport.
About this course
Whatever level you work at in sales, you’ve probably had the experience of deals going wrong. It can be incredibly frustrating and costly, especially if you’ve invested a lot of time and effort into it. This course will show you techniques in rapport building that will help you build trust right from the start of the process, improve your pitching, and close those deals.
What are the benefits of building rapport with clients and how to use “active listening”1 out of 3 key points
How to use effective questioning to help build rapport2 out of 3 key points
How to use mirroring and matching techniques to build trust3 out of 3 key points