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Self-Service Customer Management

eLearning / Online Course

Duration
15-min
Approximately
Lessons
Four
Listen, Read, Watch
Materials
Yes
Takeaway Tasks
Language
En
100% English

Learn the benefits of providing good customer self-service. Teach your managers how to improve customer self-service management.

Have you ever wondered why you are still overwhelmed by customer service calls, even though your company has self-service solutions in place? Most customers prefer self-service, but they still need to contact you if they can't find the answers to their questions. That's where self-service customer management comes in.

When done well, self-service gives customers a better experience and helps customer service employees be more efficient. When not done well, it can frustrate customers and add stress to employees. Fortunately, there are many methods that can be used to improve the self-service experience.

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About this course

Yarket's Playlist

Have you ever wondered why you are still overwhelmed by customer service calls, even though your company has self-service solutions in place? Most customers prefer self-service, but they still need to contact you if they can't find the answers to their questions. That's where self-service customer management comes in.

When done well, self-service gives customers a better experience and helps customer service employees be more efficient. When not done well, it can frustrate customers and add stress to employees. Fortunately, there are many methods that can be used to improve the self-service experience.

This course is perfect for business owners and managers who want to deliver a better self-service experience. You will learn the difference between good and bad self-service, the benefits of providing a good self-service experience and some methods to improve self-service customer management.

  • Listen to the intro to the Self-Service Customer Management online course
    1:54

You'll learn

  • The differences between good self-service and bad self-service;
    1 out of 3 key points
  • The advantages of providing good customer self-service;
    2 out of 3 key points
  • How to improve self-service customer management.
    3 out of 3 key points