Maintaining Composure

Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.

$ 9 USD

Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.

$ 49 USD

Customer service is one of the most challenging jobs, but these courses will teach you to navigate even the most difficult situations.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
5
328
Lessons: 
4
20
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
10 minutes
50 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy.

If you can maintain your composure when you’re dealing with customers, it’ll bring a whole range of benefits. Stay calm in the face of a storm, and you’ll diffuse a situation. Keep your calm when your customers are losing theirs, and you’ll solve their problems. After all, if you don’t, you could lose more than your temper!

What will you learn

If you work in customer service, then you’ll need to maintain your composure. This course will help you do just that. You’ll learn how to deal with the most challenging situations and remain calm, control your interactions with customers, and keep your stress levels manageable.

  1. What are some ways to detach yourself but remain empathetic
  2. How to use techniques to diffuse difficult situations calmly
  3. How to develop ways to control your stress levels

Customer Service Applied collection

Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy.

If you can maintain your composure when you’re dealing with customers, it’ll bring a whole range of benefits. Stay calm in the face of a storm, and you’ll diffuse a situation. Keep your calm when your customers are losing theirs, and you’ll solve their problems. After all, if you don’t, you could lose more than your temper!

Other courses in this collection

$ 9 USD

Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.

$ 49 USD

Customer service is one of the most challenging jobs, but these courses will teach you to navigate even the most difficult situations.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
5
328
Lessons: 
4
20
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
10 minutes
50 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile