Maintaining Customer Service Across Channels

Learn how to maintain the quality of customer service across different channels (be it, social media, email, telephone, or face-to-face).

$ 9 USD

Learn how to maintain the quality of customer service across different channels (be it, social media, email, telephone, or face-to-face).

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
8
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

“Should we be focusing on customer service or customer experience?” That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms interlink will significantly impact your ability to improve your relationship with clients and customers.

This course clarifies the difference between customer service and customer experience once and for all. Then, it goes on to show how not all customers will enjoy the same type of interaction.

What will you learn

Understanding how to create an effective customer experience is essential. Whether you have a product, a service, or simply want to become better at communicating. This course will benefit any team that communicates with customers through more than one channel, be it social media, email, telephone, or face-to-face, or those wanting a more comprehensive understanding of the breakdown of the customer journey.

  1. People’s expectations of a good customer experience and how to maintain context across channels
  2. The differences between Customer Service and Customer Experience
  3. What multiple channels are, and how service should flow between them

Customer Service Essentials collection

“Should we be focusing on customer service or customer experience?” That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms interlink will significantly impact your ability to improve your relationship with clients and customers.

This course clarifies the difference between customer service and customer experience once and for all. Then, it goes on to show how not all customers will enjoy the same type of interaction.

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

Learn how to maintain the quality of customer service across different channels (be it, social media, email, telephone, or face-to-face).

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
8
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile