Customer Relationships

This course covers how to read a person’s behavior and assess situations accurately to build better customer relationships.

$ 9 USD

This course covers how to read a person’s behavior and assess situations accurately to build better customer relationships.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
7
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.

But handling a situation incorrectly or in a pushy manner will not inspire customers to brag about your service, or keep them coming back.

To build good customer relationships you need to build trust. Building trust requires you to focus solely on the needs and feelings of your customers. This is what ultimately leads to better business success. That’s what this course is all about.

What will you learn

This course will help anyone working around or targeting customers for the first time. i.e. customer support, sales, and marketing. It will guide you through what it means to build a relationship, provide advice on how to read a person’s behavior, and assess the situation. It will also help you to create conversation builders and follow up with customers, ensuring you close sales with maximum success and customer satisfaction.

  1. Reading a situation and reading your customer’s body language
  2. Understanding communication etiquette – what can and cannot be said
  3. Beginning a conversation confidently and ending a conversation

Customer Service Essentials collection

When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.

But handling a situation incorrectly or in a pushy manner will not inspire customers to brag about your service, or keep them coming back.

To build good customer relationships you need to build trust. Building trust requires you to focus solely on the needs and feelings of your customers. This is what ultimately leads to better business success. That’s what this course is all about.

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

This course covers how to read a person’s behavior and assess situations accurately to build better customer relationships.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
7
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile