Customer Loyalty

Does your team need help to create and maintain customer loyalty to your brand or business? This course will show them how.

$ 9 USD

Does your team need help to create and maintain customer loyalty to your brand or business? This course will show them how.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
6
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

Think back to any time you were rudely refused a refund, cold-called, or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship. Keeping customers loyal? That’s a whole other story.

If customers are the glue that holds a business together, then customer retention is integral to keep a company growing and successful. And to maintain your business empire you need to learn how to build trust and create loyal connections. This course will show you how to do that.

What will you learn

Customer loyalty is an essential part of growth. Loyal customers trust you and your brand and will spread the word about your business. This introductory course will help anyone who works with customers, including sales, marketing, or customer support teams, understand the benefits of customer retention. You’ll learn how to create and maintain loyalty to keep your brand’s reputation positive.

  1. The importance of customer retention (for new and existing customers) and how to create and maintain loyalty
  2. The effectiveness of word of mouth
  3. How to build brand ambassadors

Customer Service Essentials collection

Think back to any time you were rudely refused a refund, cold-called, or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship. Keeping customers loyal? That’s a whole other story.

If customers are the glue that holds a business together, then customer retention is integral to keep a company growing and successful. And to maintain your business empire you need to learn how to build trust and create loyal connections. This course will show you how to do that.

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

Does your team need help to create and maintain customer loyalty to your brand or business? This course will show them how.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
6
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile