Effective Problem Solving

Problem-solving is a crucial skill. Topics in this course include: how to communicate, manage expectations and offer solutions.

$ 9 USD

Problem-solving is a crucial skill. Topics in this course include: how to communicate, manage expectations and offer solutions.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
6
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

You’re most likely familiar with this scenario. A problematic issue or unreasonable request comes up during the last 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer off your back. Netflix isn’t going to watch itself, is it?

But customer service is about helping customers, not giving them false hope. It’s about identifying the real problem and coming up with a suitable solution. Not just telling customers what you think they want to hear. This course will teach you how to address problem points, read between the lines, and propose meaningful solutions to satisfy customers, even when there is no easy solution.

What will you learn

Since unsatisfied customers can result in loss of sales and bad publicity, effective problem solving is a crucial skill for teams in sales, customer support, marketers, and company managers.

  1. Understanding the customer’s point of view and how to communicate effectively
  2. Finding the balance between company policy and satisfying the customer
  3. How to manage the customer’s expectations and how to find solutions and follow-up on inquiries

Customer Service Essentials collection

You’re most likely familiar with this scenario. A problematic issue or unreasonable request comes up during the last 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer off your back. Netflix isn’t going to watch itself, is it?

But customer service is about helping customers, not giving them false hope. It’s about identifying the real problem and coming up with a suitable solution. Not just telling customers what you think they want to hear. This course will teach you how to address problem points, read between the lines, and propose meaningful solutions to satisfy customers, even when there is no easy solution.

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

Problem-solving is a crucial skill. Topics in this course include: how to communicate, manage expectations and offer solutions.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
6
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile