Handling Complaints Gracefully

Want to know how your teams can deal with complaints and improve customer service simultaneously? This course will show them how.

$ 9 USD

Want to know how your teams can deal with complaints and improve customer service simultaneously? This course will show them how.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
9
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year.

But, unhappy employees or disgruntled customers are an expected part of any business. So, it’s essential to learn how to handle complaints gracefully. Taking a complaint well demonstrates compassion for your customers and a willingness to improve your company.

On the other hand, if your staff often ignore people. Or consistently repeat that they can’t do anything because it’s “against company policy”, then you have a problem.

What will you learn

Not listening to or solving a customer complaint is bad customer service. This can lead to dissatisfied customers who try to tarnish your brand’s name. You could also lose the opportunity for free referral marketing through happy customers (or brand ambassadors, as we like to call them). This course will help anyone who is working around customers, be it in technology, sales, or customer support, deal with complaints effectively and ultimately improve customer service, retention, and loyalty.

  1. What a complaint is and why you should listen
  2. How to react to a complaint appropriately and how to assume positive intent
  3. The difference between an apology and sincerity and how to resolve problems effectively

Customer Service Essentials collection

It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year.

But, unhappy employees or disgruntled customers are an expected part of any business. So, it’s essential to learn how to handle complaints gracefully. Taking a complaint well demonstrates compassion for your customers and a willingness to improve your company.

On the other hand, if your staff often ignore people. Or consistently repeat that they can’t do anything because it’s “against company policy”, then you have a problem.

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

Want to know how your teams can deal with complaints and improve customer service simultaneously? This course will show them how.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
9
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile