Managing Customer Expectations

This course will teach your teams how to manage customer expectations to ensure a seamless and satisfying customer experience.

$ 9 USD

This course will teach your teams how to manage customer expectations to ensure a seamless and satisfying customer experience.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
7
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos.

The most successful companies know how to manage expectations in the best way possible. Others decide to be vague with dates to avoid false hope. But that brings disorganization. And with disorganization come disgruntled customers and a tarnished name.

This course will teach you how to manage expectations to ensure a seamless and satisfying customer experience.

What will you learn

Managing customer expectations is a small but powerful skill for teams working in any part of the customer experience. When a company is able to make promises (and keep them) it demonstrates confidence in its ability. But, more importantly, it builds a smooth and frustration-free journey for the customer. This is essential training.

  1. How to set achievable goals
  2. How to offer promises about deliverables
  3. How to align customer and business goals

Customer Service Essentials collection

Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos.

The most successful companies know how to manage expectations in the best way possible. Others decide to be vague with dates to avoid false hope. But that brings disorganization. And with disorganization come disgruntled customers and a tarnished name.

This course will teach you how to manage expectations to ensure a seamless and satisfying customer experience.

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

This course will teach your teams how to manage customer expectations to ensure a seamless and satisfying customer experience.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
7
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile