Technology

Tech on its own won’t change your customer service. Only the right technology can. This course covers how to make that choice.

$ 9 USD

Tech on its own won’t change your customer service. Only the right technology can. This course covers how to make that choice.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
6
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

We all know technology is great. Take electric motors – they work exceptionally well for Tesla. They’re eco-friendly and quiet. The invention is also thrilling because Tesla’s customers expect innovative changes.

What would happen if you put an electric motor on the menu of the local Chinese restaurant, though? Would those customers be as thrilled?

When technology is used well, though, it can work wonders for a company, adding excitement, reducing workload, and improving customer communication. But with so much tech out there, how do you choose what to use?

What will you learn

Whether it’s used for ordering equipment, creating an algorithm on your website, putting a purchase through the till or just making a phone call, technology is brilliant for building and improving businesses. But, used in the wrong way, technology can annoy customers, hinder their experience and create friction within the company. This course is essential training for anyone involved in customer-focused decision-making processes, as it shows you how to select the right technology for your company and how technology has the power to generate better customer service.

  1. Identify the differences between tangible technology and intangible technology
  2. Understand connected personalization and how to put the customer ahead of data GDPR
  3. Know what technology will make your customers’ lives easier. Outsource technology

Customer Service Essentials collection

We all know technology is great. Take electric motors – they work exceptionally well for Tesla. They’re eco-friendly and quiet. The invention is also thrilling because Tesla’s customers expect innovative changes.

What would happen if you put an electric motor on the menu of the local Chinese restaurant, though? Would those customers be as thrilled?

When technology is used well, though, it can work wonders for a company, adding excitement, reducing workload, and improving customer communication. But with so much tech out there, how do you choose what to use?

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

Tech on its own won’t change your customer service. Only the right technology can. This course covers how to make that choice.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
6
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile