Going Beyond Customer Service

To offer the best customer service, you have to go above and beyond the usual. This course covers how your teams can do that.

$ 9 USD

To offer the best customer service, you have to go above and beyond the usual. This course covers how your teams can do that.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
5
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled, and told you to ‘have a nice day.

All fine and dandy, but could they have gone further? If they were practicing great customer service, then yes, they could have tried cross-selling or upselling or used a range of other techniques to make you feel really special.

Now imagine If everyone started offering this same type of excellent customer service. To stand out you’d need to go beyond the same same. This course will show you how.

What will you learn

When it comes to customer service, you don’t just want to be as good as the rest – you want to be better! So, if you work as a leader or manager in a customer-focused role and want to take your customer care to the next level, this course will help. It covers the life cycle of customer service and helps you think outside the box. You’ll also learn how to use techniques to deliver personalized service that won’t annoy your customers. Who knows? You could even give Amazon a run for their money as the leading customer service brand.

  1. The life cycle of customer service and how to use ‘out of the box’ thinking specific to your brand
  2. How to personalize without annoying your customers and top tips from business CEOs on how to go above and beyond
  3. What’s ‘High touch’ customer service

Customer Service Essentials collection

You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled, and told you to ‘have a nice day.

All fine and dandy, but could they have gone further? If they were practicing great customer service, then yes, they could have tried cross-selling or upselling or used a range of other techniques to make you feel really special.

Now imagine If everyone started offering this same type of excellent customer service. To stand out you’d need to go beyond the same same. This course will show you how.

Other courses in this collection

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 9 USD

To offer the best customer service, you have to go above and beyond the usual. This course covers how your teams can do that.

$ 49 USD

This collection is ideal for those starting a career in customer-facing roles. It will help form the proper foundation to build knowledge on.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
5
69
1,417
Resources: 
Workbook
Workbooks+
Multiple
Duration: 
15 minutes
150 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile