Connecting with Customers

Train your retail teams on how to connect with customers well, and why connecting well with customers is so important.

$ 9 USD

Train your retail teams on how to connect with customers well, and why connecting well with customers is so important.

$ 49 USD

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
4
40
1,417
Resources: 
Takeaway Tasks
Tasks+
Multiple
Duration: 
10 minutes
115 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for companies. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere?

In order to retain customers at the front end, your retail teams need to connect with them. All retail staff has a role to play in creating and maintaining these connections. If they do so, they’ll have more pleasant interactions and they’ll give the customers a better experience in-store. This course can help your retail employees connect better with customers.

What will you learn

Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that your retail employees do get to build connections are limited and crucial. For teams that work in retail and deal with customers either online or in person, this course will help them upskill.

  1. The benefits of connecting with customers
  2. How to make connections
  3. How positive connections to customers can increase job satisfaction

Retail Essentials collection

The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for companies. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere?

In order to retain customers at the front end, your retail teams need to connect with them. All retail staff has a role to play in creating and maintaining these connections. If they do so, they’ll have more pleasant interactions and they’ll give the customers a better experience in-store. This course can help your retail employees connect better with customers.

Other courses in this collection

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 9 USD

Train your retail teams on how to connect with customers well, and why connecting well with customers is so important.

$ 49 USD

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
4
40
1,417
Resources: 
Takeaway Tasks
Tasks+
Multiple
Duration: 
10 minutes
115 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile