Giving Advice (Confidently)

Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.

$ 9 USD

Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.

$ 49 USD

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
4
40
1,417
Resources: 
Takeaway Tasks
Tasks+
Multiple
Duration: 
10 minutes
115 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand. You hesitate, then mumble something about this week’s deals. The customer looks confused. They leave the store empty-handed. That’s not the way it’s supposed to go, right?

The ability to deliver accurate and appropriate advice with confidence is an important retail skill. This course will help your retail teams focus on listening to the customer, become experts in products or services, and increase their confidence so customers trust them.

What will you learn

This course is for all retail workers who want to be more confident when giving advice to customers. They’ll learn why it’s important to focus on what the customer wants, how to help them make informed choices, and how to increase their own confidence.

  1. The importance of focusing on the customer's needs
  2. How to help the customer choose products or services
  3. How to apply strategies to boost your confidence when giving advice

Retail Essentials collection

It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand. You hesitate, then mumble something about this week’s deals. The customer looks confused. They leave the store empty-handed. That’s not the way it’s supposed to go, right?

The ability to deliver accurate and appropriate advice with confidence is an important retail skill. This course will help your retail teams focus on listening to the customer, become experts in products or services, and increase their confidence so customers trust them.

Other courses in this collection

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 9 USD

Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.

$ 49 USD

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
4
40
1,417
Resources: 
Takeaway Tasks
Tasks+
Multiple
Duration: 
10 minutes
115 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile