Service with a Smile (Even When Tired)

Help your retail team understand why service with a smile is so important, and train them on creating a positive experience for customers.

$ 9 USD

Help your retail team understand why service with a smile is so important, and train them on creating a positive experience for customers.

$ 49 USD

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
4
40
1,417
Resources: 
Takeaway Tasks
Tasks+
Multiple
Duration: 
10 minutes
115 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile

About

More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can your team deal with things like dissatisfied customers and keep delivering top-notch customer service?

While your team can’t control everything about their interaction with customers, the attitude they bring to the exchange is something they can control. That’s why helping themselves and their co-workers to stay positive and customer-focused even when things are tough is such a vital part of providing excellent customer service.

What will you learn

The quality of interaction with frontline staff has a huge impact on how customers feel about their retail experience. Whether your team is dealing with customers face-to-face or over the phone, or overseeing teams that do, this course will give them an insight into why a positive approach is so effective. It’ll also explain how to keep delivering that all-important smile!

  1. Why service with a smile is so important to customers
  2. How to create a positive experience for customers
  3. How to overcome burnout to stay customer-focused at work

Retail Essentials collection

More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can your team deal with things like dissatisfied customers and keep delivering top-notch customer service?

While your team can’t control everything about their interaction with customers, the attitude they bring to the exchange is something they can control. That’s why helping themselves and their co-workers to stay positive and customer-focused even when things are tough is such a vital part of providing excellent customer service.

Other courses in this collection

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 9 USD

Help your retail team understand why service with a smile is so important, and train them on creating a positive experience for customers.

$ 49 USD

Your retail employees are the first people your customers come into contact with. Train your teams on commercial awareness, greeting customers, and product knowledge.

$ 299 USD

Unlimited access to all courses, learning resources and collections with new content at no additional cost for a full year.

Courses: 
1
10
328
Lessons: 
4
40
1,417
Resources: 
Takeaway Tasks
Tasks+
Multiple
Duration: 
10 minutes
115 minutes
Multiple
Access: 
30 days
60 days
12 months
Optimized for mobile